5 Best CRM Software for Small Business

Small business CRM software is important for a variety of reasons, including sales reporting, analytics tools, and customer data for years to come. Investing in such a system will help you keep track of your business’ progress and make informed decisions about what direction to take.

Listed below are five reasons why you should consider purchasing a CRM for your small business. And keep reading to find out more. We hope these tips will help you choose the right CRM for your business.

Fresh Sales:

Fresh sales offer a free plan and three paid tiers, with paid plans starting at $15 per user per month. The free plan provides basic contact and account management, while the paid tiers add additional features such as a mobile app and AI-powered contact scoring. Both plans include customer support and a 21-day free trial.

The best CRM software for small businesses should offer integration with other popular business apps, including HubSpot and Office 365. It should allow you to set up multiple lists, send targeted emails, and set follow-up tasks. Fresh sales also allow you to customize the look of your contacts, which helps you better understand your customers’ buying behaviors and needs.

Microsoft Dynamics CRM:

If you’re considering implementing Microsoft CRM software for your small business, you may be wondering how to find the right solution. After all, CRM software doesn’t have to be expensive, and you can use cloud-based options that are easy to set up. Plus, it’s designed to grow with your business, so it won’t break the bank.

This CRM system improves the customer experience by using data and intelligence to provide exceptional customer service. It’s highly adaptable to your existing systems and offers customizable security levels to meet your company’s needs. And because it’s cloud-based, it scales with your company’s needs.


If you’re looking for CRM software for small businesses, Pipedrive is a great option. Its four tiers of service come with features like automation and reports. Pipedrive CRM software for small businesses offers chat support, Knowledge Base, training academy, and phone support. For an annual fee, you’ll receive unlimited support, including dedicated account support. Pipedrive also offers a free trial of the full version, so you can see for yourself how it works before you decide to upgrade.

The Pipedrive Essential plan is the most basic plan. If you’re working with a small team or you’re just getting started with CRM software, Pipedrive Essential is a good choice. It comes with basic CRM features, including data import, custom fields, and workflow automation. Upgrades to the Advanced tier offer more features, including customizable email templates, smart contact data, and workflow automation.

Engage Bay:

If you’re looking for a CRM that will help you manage all aspects of your customer relationship, Engage Bay is the way to go. It’s simple yet powerful interface will help you automate tasks that are time-consuming and tedious, like data entry and follow-up emails. Automated sequences make it easy to follow customers and keep track of issues that arise with each lead. It is Multi-Storefront Compatible, meaning that you can use it for multiple stores.

Small businesses tend to work hard and have to be responsive to customers. But when you’re dealing with an overseas vendor, 24×7 support is essential. The best small business CRM software offers round-the-clock support, which is important, as many marketers complain about having to switch between multiple tabs to send emails. Engage Bay synchronizes email with inbox and provides in-built VoIP phone functionality.

Capsule CRM:

One of the best features of Capsule CRM is the fact that it’s extremely user-friendly, with just six core modules and an intuitive search box. You can also add new items to a list wherever you are, no matter where they are on the system. This software will help you track team members, leads, partnerships and funding opportunities. It even includes a built-in task manager, so you can keep track of your daily activities.

While Capsule has some impressive features, it’s not as robust as some other software. It lacks omnichannel support and does not have an in-built live chat system. It does, however, offer a user support portal and experts are available to assist at all hours. It also has tutorials and videos that explain advanced features. Capsule offers a free 30-day trial of all plans, which is a major plus for users

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